Protect personal information

We believe that it is our social responsibility to protect personal data appropriately, and we promote the following efforts.

1. In the course of designing, manufacturing, and selling transfer machines, special-purpose machines, grinding machines, machining centers, crankshaft milling machines, wire saws, etc., we process customers' personal data for the following purposes and on the legal basis.
   (1) When we have the customer's consent
   (2) To fulfill a contract with the customer
   (3) To comply with our legal obligations
   (4) For our legitimate interests.
   
   Legitimate interests include the following
   ・To develop and provide better products and services
   ・To provide customers with information on products and services handled by the Company
   
   
2. We will not disclose or provide customers' personal information to third parties except in the following cases.
   ・When the customer has given prior consent
   ・When required by law
   ・When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question.
   ・In cases where the handling of personal information is in accordance with the notification or guidance of a government agency.
   
   
3. Komatsu shall comply with the Personal Information Protection Law and other applicable laws and regulations, and shall continuously improve its personal information management system, including this Policy, by educating its employees, appointing a person responsible for information management, and conducting audits. Komatsu Group has established "Komatsu's Code of Conduct" to be followed by all employees, in which Komatsu clarifies the rules to be followed by employees, including the appropriate handling of information, and strives to improve compliance.
   
   
4. Komatsu shall retain your personal information for the period necessary to achieve the purpose for which the information was obtained. However, if the law stipulates otherwise, it will be for the period stipulated by the law.
   
   
5. To protect customers' personal information from unauthorized access, falsification, destruction, leakage, loss, etc., we strive to establish a management system and take appropriate safety measures such as implementing reasonable technical measures.
   
   
6. When handling customers' personal information in foreign countries, we will take appropriate safety control measures based on our understanding of the laws and regulations concerning the protection of personal information in each country and region.
   
   
7. If a customer wishes to confirm, correct, or withdraw consent to the handling of his/her personal information provided by the Company, the Company will respond appropriately in accordance with laws and regulations. Please contact the following contact point of Komatsu NTC.

Komatsu NTC Ltd.
Masaaki Takahashi, President and Representative Director
Established: April 2011
Revised: April 2022

In the course of designing, manufacturing, and selling transfer machines, special-purpose machines, grinding machines, machining centers, crankshaft milling machines, wire saws, and other equipment, we acquire personal information that is necessary for the performance of our business. In order to facilitate the smooth operation of our business, this personal information will be shared as described below.
In the joint use of personal information, reasonable security control measures will be established between the Company and the companies with which the personal information is shared in order to protect the personal information appropriately.

1. Personal information to be shared
   ・Customer's name, address, telephone number, purchase history, service history such as inspection and repair, machine operation history, etc.
   
   
2. Companies with which personal information will be shared
   ・Domestic and overseas group companies and business partners for sales, service, etc.
   
   
3. Purpose of joint use
   ・To fulfill contracts with customers
   ・To develop and provide better products and services to customers
   ・To ensure the smooth operation of sales of products and services handled by our group companies.
   ・To provide customers with information on products and services handled by our group companies.
   
   
4. Name of the party responsible for the management of personal information to be shared
   ・Komatsu NTC Ltd.
   
   

Personal information may be provided to other subcontractors in Japan and overseas under appropriate management and supervision.
If you wish to stop the joint use or provision of your personal information to the subcontractors, please contact the following department for further information.
General Affairs Department: TEL 0763-22-2161

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Contact for inquiries regarding personal information protection　TEL 0763-22-2161
※Please refer to the following for the basic policy on the proper handling of specified personal information, etc.

Komatsu NTC Ltd. believes that it is its corporate social responsibility to ensure that personal numbers and other specified personal information (hereinafter referred to as "Specified Personal Information, etc.") are handled in a safe and appropriate manner. ("Komatsu NTC") shall handle personal numbers and other specified personal information ("Specified Personal Information, etc.") in a safe and appropriate manner in accordance with the following basic policy.

1. Compliance with Related Laws, Regulations, Guidelines, etc.
   Komatsu shall comply with all applicable laws, regulations, guidelines, and rules to be followed by its employees with respect to Specified Personal Information, etc., including Komatsu's Code of Conduct and Personal Information Protection Policy.
   
   
2. Security Control Measures
   In order to properly manage Specified Personal Information, etc., Komatsu shall establish "Rules for Handling Specified Personal Information, etc." and take safety control measures, including the establishment of an organizational structure, education and training of employees, and physical and technical measures to prevent accidents such as leakage, and shall supervise the safety control measures of contractors.
   
   

Contact for Inquiries
Please contact the following for inquiries regarding the Company's handling of Specified Personal Information, etc.

For inquiries regarding the proper handling of specified personal information, etc.
General Manager, General Affairs Section, General Affairs Department TEL 0763-22-2161

Established: November 2015
Komatsu NTC Ltd.